Car Shipping Scams: How to Spot and Avoid Them
The 8 most common car shipping scams include lowball quotes that increase after pickup, large upfront deposits from fake companies, and carriers who hold vehicles hostage for extra payment. The auto transport industry has plenty of legitimate companies — and some bad actors. Knowing the difference before you hand over your vehicle and your money can save you hundreds of dollars and weeks of frustration. Here are the scams to watch for, how to verify any company before you book, and exactly what to do if something goes wrong.
8 Common Car Shipping Scams
These are the most common tactics used by dishonest operators in the auto transport industry. We have seen each of these firsthand from customers who came to Bold after a bad experience elsewhere.
The Lowball Quote
How it works: A company quotes you 30-50% below what every other company is quoting. You pick them because the price looks amazing. Then one of two things happens: they call you a few days later saying the quote has "increased due to market conditions," or worse — the carrier picks up your car and the driver demands more money before he will deliver it.
Why it works: People naturally choose the cheapest option, especially when the price difference is significant. The scammer knows you will have emotionally committed to shipping by the time they change the price. If your car is already on the truck, you feel trapped.
The Large Deposit Scam
How it works: The company demands full payment or an unusually large deposit upfront — before a carrier is even assigned to your shipment. They collect your money, then either disappear completely, become impossible to reach, or provide the absolute minimum service because they already have your cash and have no incentive to perform.
Why it works: Paying upfront feels normal in many industries. The company seems professional, the website looks good, and the sales rep was friendly on the phone. But once they have your money, the power dynamic shifts entirely in their favor.
The Fake Company
How it works: The website looks professional. They have a logo, stock photos, and a phone number. But there is no USDOT number, no MC number, no FMCSA registration, and no real address. They are either completely made up or operating illegally without any licensing. They collect deposits, sometimes dispatch your vehicle with an unvetted carrier, and have no accountability when things go wrong.
Why it works: Anyone can build a decent-looking website in a day. Customers assume that having a website and phone number means the company is real and legitimate. Without checking FMCSA registration, there is no way to know the difference from a Google search alone.
The Bait and Switch
How it works: The company gives you a competitive quote. You pay your deposit and book the shipment. Then, a day or two before your scheduled pickup, they call and say the price has gone up. "Carrier rates increased." "We need to adjust for fuel." "The market shifted." They know you are already committed and your timeline is tight, so you feel pressured to accept the higher price.
Why it works: By this point, you have already arranged your schedule around the pickup date. You might have flights booked. You might have already sold your old house or started a new job in another state. The company exploits your time pressure to extract more money.
The Hostage Situation
How it works: The carrier picks up your vehicle. Somewhere mid-transit, the driver calls and says the price has changed. He wants an additional $200, $500, sometimes more. If you do not pay, he says the car stays on the truck. Your vehicle is hundreds of miles away and you have no way to get it without paying. This is illegal, but it happens — especially with unlicensed carriers and bottom-dollar brokers who dispatch to the cheapest operators they can find.
Why it works: Your car is physically in someone else's possession. You feel powerless. Most people just pay to get their vehicle back, and the scammer knows this.
The Hidden Fee Stack
How it works: The base quote looks reasonable. But then the fees start piling up. A $100 "fuel surcharge." A $75 "insurance processing fee." A $50 "door-to-door convenience fee." A $100 "vehicle inspection fee." A $50 "booking fee." By the time you add everything up, the total is 30-40% higher than the original quote — and higher than companies that quoted you honestly from the start.
Why it works: The low base price gets them on your radar. The fees are introduced gradually, often in fine print or not mentioned until after you have paid a deposit. Each individual fee seems small enough that it is not worth fighting over, so most people just accept it.
The Fake Reviews
How it works: The company has a Google listing with 200 five-star reviews. Sounds great — until you look closer. All 200 reviews were posted within a two-week window. They use generic language like "Great service, highly recommend!" with no mention of routes, vehicle types, or specific details. Several reviews use the same phrasing. The company bought or fabricated the reviews to look trustworthy.
Why it works: Most people look at the star rating and number of reviews without reading them closely. A 4.9-star rating with 200 reviews looks more trustworthy than a 4.5 with 50. The scammer is gaming the system.
The Non-Existent Insurance
How it works: The company says "your car is fully insured" but either has no actual cargo insurance, has a lapsed policy, or has insurance with so many exclusions that it will not pay a real claim. When damage occurs, you find out the hard way that your "insurance" was worthless. You are left covering the repair costs yourself.
Why it works: Customers hear "insurance included" and assume they are protected. They do not ask for documentation or verify the policy because the company said the right words. The scammer knows most people will not dig deeper.
How to Verify a Car Shipping Company
Before you give any auto transport company your credit card or your car keys, run through this verification process. It takes 15 minutes and can save you from a nightmare.
Go to safer.fmcsa.dot.gov and search by USDOT number or MC number. Every legitimate broker and carrier will have active operating authority. The listing shows insurance status, safety record, and whether their authority is current. If a company's authority shows "INACTIVE" or "REVOKED," do not use them.
Search the company on bbb.org. Check their rating, accreditation status, and most importantly — their complaint history. A few complaints are normal for any company that processes volume. What matters is how they responded. Unresolved complaints and a pattern of the same issues are red flags.
Do not just look at Google. Check Trustpilot, BBB reviews, and Transport Reviews. A legitimate company will have reviews across multiple platforms posted over many months. Look for specific details in reviews — route names, vehicle types, coordinator names. Generic five-star reviews are often fabricated.
Take the company's address and drop it into Google Maps or Street View. Is it a real office? A commercial building? Or is it a random house, a vacant lot, or a UPS Store mailbox? Real companies have real offices. Not all offices are fancy, but they should at least exist.
Before booking, ask the company to provide their Certificate of Insurance (COI). This document shows the insurance carrier name, policy number, coverage limits, deductible, and expiration date. Any legitimate company will have this ready. If they stall, get vague, or say "don't worry about it," that tells you everything.
Pick up the phone and call the company. A real company has real people answering the phone during business hours. Ask questions about the process, timelines, insurance. Pay attention to how they answer. High-pressure sales tactics, refusal to answer direct questions, or being unable to explain their own process are all signs of trouble.
What to Do If You Have Been Scammed
If you are reading this after a bad experience, here is what to do. Taking these steps protects you and helps prevent the same company from scamming someone else.
Go to nccdb.fmcsa.dot.gov and file a formal complaint. The FMCSA investigates complaints against registered brokers and carriers. If enough complaints pile up, they can revoke operating authority. Your complaint goes on the company's permanent record.
File a complaint on bbb.org. The BBB contacts the company and gives them a chance to resolve your complaint. Even if they do not respond, the complaint stays on their BBB profile and affects their rating. Future customers searching for the company will see it.
If you paid by credit card, you can file a chargeback dispute. Explain the situation to your card issuer — services not rendered, price changed after agreement, or fraudulent charges. Credit card disputes are one of your strongest tools and most scammers know it, which is why some insist on payment methods you cannot dispute.
If a company took your money and disappeared, or if a carrier is holding your vehicle and demanding additional payment, this is theft or extortion. File a police report in your local jurisdiction. A police report also strengthens credit card disputes and FMCSA complaints.
Post honest, factual reviews on Google, Trustpilot, BBB, and Transport Reviews. Be specific about what happened — dates, amounts, what was promised vs. what was delivered. These reviews help the next person searching for that company make a better decision. Stick to facts and avoid emotional language.
A note on timing: Act quickly. Credit card disputes often have a 60-90 day window. Insurance claims typically require reporting within 24-48 hours. The sooner you start the process, the stronger your position.
How Bold Auto Transport Is Different
We wrote this page because we have seen what bad companies do to people. Customers come to us after getting burned — after losing deposits, getting bait-and-switched, or dealing with carriers who damaged their vehicle and had worthless insurance. Here is what we do differently, and you can verify every claim yourself:
USDOT #3775668 | MC-1349681. Search it yourself at safer.fmcsa.dot.gov. Active operating authority, current insurance, clean record.
Accredited with the Better Business Bureau. A+ rating — the highest possible. Search "Bold Auto Transport" on bbb.org and check our complaint resolution history.
Strong star average across Google, Trustpilot, BBB, and Transport Reviews. Real reviews from real customers, with specific details about their shipments.
The price we quote is the price you pay. No hidden fees, no fuel surcharges, no "market adjustments" after booking. What you see is what you get. See your price now.
Every Bold shipment includes supplemental full coverage insurance with a $0 deductible at no extra charge. If something happens during transport, you pay nothing out of pocket. Read our full insurance guide.
Every shipment is assigned a personal coordinator who monitors it from booking through delivery. One person. One phone number. No being bounced between departments or getting lost in a call center.
See how we stack up against the rest of the industry in our best car shipping companies comparison. For more on car shipping safety, see our full safety guide.
The Smart Shopper's Checklist
Before you book with any auto transport company — including us — run through this quick checklist. It takes five minutes and can save you from a scam.
If a company checks all five boxes, you are in good hands. If they fail even one, keep looking. There are enough honest auto transport companies out there that you never need to settle for one you cannot verify.
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