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Car Shipping Scams: How to Spot and Avoid Them

The 8 most common car shipping scams include lowball quotes that increase after pickup, large upfront deposits from fake companies, and carriers who hold vehicles hostage for extra payment. The auto transport industry has plenty of legitimate companies — and some bad actors. Knowing the difference before you hand over your vehicle and your money can save you hundreds of dollars and weeks of frustration. Here are the scams to watch for, how to verify any company before you book, and exactly what to do if something goes wrong.

8 Common Car Shipping Scams

These are the most common tactics used by dishonest operators in the auto transport industry. We have seen each of these firsthand from customers who came to Bold after a bad experience elsewhere.

1

The Lowball Quote

How it works: A company quotes you 30-50% below what every other company is quoting. You pick them because the price looks amazing. Then one of two things happens: they call you a few days later saying the quote has "increased due to market conditions," or worse — the carrier picks up your car and the driver demands more money before he will deliver it.

Why it works: People naturally choose the cheapest option, especially when the price difference is significant. The scammer knows you will have emotionally committed to shipping by the time they change the price. If your car is already on the truck, you feel trapped.

How to spot it: Get quotes from 3-4 companies. If one quote is dramatically lower than the rest, it is almost certainly a trap. Use our car shipping cost calculator to get a realistic price range for your route.
2

The Large Deposit Scam

How it works: The company demands full payment or an unusually large deposit upfront — before a carrier is even assigned to your shipment. They collect your money, then either disappear completely, become impossible to reach, or provide the absolute minimum service because they already have your cash and have no incentive to perform.

Why it works: Paying upfront feels normal in many industries. The company seems professional, the website looks good, and the sales rep was friendly on the phone. But once they have your money, the power dynamic shifts entirely in their favor.

How to spot it: Legitimate brokers charge a small deposit at booking (typically $100-$200). The balance is paid at delivery, usually directly to the carrier driver in cash or cashier's check. If a company wants the full amount upfront, walk away.
3

The Fake Company

How it works: The website looks professional. They have a logo, stock photos, and a phone number. But there is no USDOT number, no MC number, no FMCSA registration, and no real address. They are either completely made up or operating illegally without any licensing. They collect deposits, sometimes dispatch your vehicle with an unvetted carrier, and have no accountability when things go wrong.

Why it works: Anyone can build a decent-looking website in a day. Customers assume that having a website and phone number means the company is real and legitimate. Without checking FMCSA registration, there is no way to know the difference from a Google search alone.

How to spot it: Always ask for the USDOT number and MC number. Search them on safer.fmcsa.dot.gov. If the company cannot produce these numbers or the numbers come back inactive, they are not a real auto transport company.
4

The Bait and Switch

How it works: The company gives you a competitive quote. You pay your deposit and book the shipment. Then, a day or two before your scheduled pickup, they call and say the price has gone up. "Carrier rates increased." "We need to adjust for fuel." "The market shifted." They know you are already committed and your timeline is tight, so you feel pressured to accept the higher price.

Why it works: By this point, you have already arranged your schedule around the pickup date. You might have flights booked. You might have already sold your old house or started a new job in another state. The company exploits your time pressure to extract more money.

How to spot it: Ask upfront: "Is this price locked in?" Get everything in writing. If the quoted price is much lower than competitors, expect a bait-and-switch. Companies that quote honest market rates do not need to raise prices after booking.
5

The Hostage Situation

How it works: The carrier picks up your vehicle. Somewhere mid-transit, the driver calls and says the price has changed. He wants an additional $200, $500, sometimes more. If you do not pay, he says the car stays on the truck. Your vehicle is hundreds of miles away and you have no way to get it without paying. This is illegal, but it happens — especially with unlicensed carriers and bottom-dollar brokers who dispatch to the cheapest operators they can find.

Why it works: Your car is physically in someone else's possession. You feel powerless. Most people just pay to get their vehicle back, and the scammer knows this.

How to spot it: This is why your broker matters. Reputable brokers vet their carriers, verify insurance, and only dispatch to carriers with clean safety records. If your broker quotes the lowest price on the market, they are probably dispatching to the cheapest carrier — and cheap carriers cut corners.
6

The Hidden Fee Stack

How it works: The base quote looks reasonable. But then the fees start piling up. A $100 "fuel surcharge." A $75 "insurance processing fee." A $50 "door-to-door convenience fee." A $100 "vehicle inspection fee." A $50 "booking fee." By the time you add everything up, the total is 30-40% higher than the original quote — and higher than companies that quoted you honestly from the start.

Why it works: The low base price gets them on your radar. The fees are introduced gradually, often in fine print or not mentioned until after you have paid a deposit. Each individual fee seems small enough that it is not worth fighting over, so most people just accept it.

How to spot it: Ask one question before you book: "Is this the total price, or are there additional fees?" Get the all-in number in writing. If the company cannot give you a clear final price, they are planning to add fees later. Honest companies quote the total cost upfront.
7

The Fake Reviews

How it works: The company has a Google listing with 200 five-star reviews. Sounds great — until you look closer. All 200 reviews were posted within a two-week window. They use generic language like "Great service, highly recommend!" with no mention of routes, vehicle types, or specific details. Several reviews use the same phrasing. The company bought or fabricated the reviews to look trustworthy.

Why it works: Most people look at the star rating and number of reviews without reading them closely. A 4.9-star rating with 200 reviews looks more trustworthy than a 4.5 with 50. The scammer is gaming the system.

How to spot it: Check multiple platforms — Google, BBB, Trustpilot, Transport Reviews. Real companies have reviews across all of them, posted over months and years, with specific details about the shipment. Sort by newest and read 10-15 reviews. If they all sound the same, they are probably fake.
8

The Non-Existent Insurance

How it works: The company says "your car is fully insured" but either has no actual cargo insurance, has a lapsed policy, or has insurance with so many exclusions that it will not pay a real claim. When damage occurs, you find out the hard way that your "insurance" was worthless. You are left covering the repair costs yourself.

Why it works: Customers hear "insurance included" and assume they are protected. They do not ask for documentation or verify the policy because the company said the right words. The scammer knows most people will not dig deeper.

How to spot it: Ask for the Certificate of Insurance before you book. Verify the carrier's insurance on the FMCSA website. Ask about the deductible amount. If the company cannot produce documentation or gives vague answers, find a different company. Read our car shipping insurance guide to know what to look for.
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How to Verify a Car Shipping Company

Before you give any auto transport company your credit card or your car keys, run through this verification process. It takes 15 minutes and can save you from a nightmare.

1
Check the FMCSA Database

Go to safer.fmcsa.dot.gov and search by USDOT number or MC number. Every legitimate broker and carrier will have active operating authority. The listing shows insurance status, safety record, and whether their authority is current. If a company's authority shows "INACTIVE" or "REVOKED," do not use them.

2
Verify BBB Accreditation

Search the company on bbb.org. Check their rating, accreditation status, and most importantly — their complaint history. A few complaints are normal for any company that processes volume. What matters is how they responded. Unresolved complaints and a pattern of the same issues are red flags.

3
Check Multiple Review Platforms

Do not just look at Google. Check Trustpilot, BBB reviews, and Transport Reviews. A legitimate company will have reviews across multiple platforms posted over many months. Look for specific details in reviews — route names, vehicle types, coordinator names. Generic five-star reviews are often fabricated.

4
Confirm a Real Physical Address

Take the company's address and drop it into Google Maps or Street View. Is it a real office? A commercial building? Or is it a random house, a vacant lot, or a UPS Store mailbox? Real companies have real offices. Not all offices are fancy, but they should at least exist.

5
Ask for the Certificate of Insurance

Before booking, ask the company to provide their Certificate of Insurance (COI). This document shows the insurance carrier name, policy number, coverage limits, deductible, and expiration date. Any legitimate company will have this ready. If they stall, get vague, or say "don't worry about it," that tells you everything.

6
Call and Talk to a Real Person

Pick up the phone and call the company. A real company has real people answering the phone during business hours. Ask questions about the process, timelines, insurance. Pay attention to how they answer. High-pressure sales tactics, refusal to answer direct questions, or being unable to explain their own process are all signs of trouble.

What to Do If You Have Been Scammed

If you are reading this after a bad experience, here is what to do. Taking these steps protects you and helps prevent the same company from scamming someone else.

1. File a complaint with the FMCSA

Go to nccdb.fmcsa.dot.gov and file a formal complaint. The FMCSA investigates complaints against registered brokers and carriers. If enough complaints pile up, they can revoke operating authority. Your complaint goes on the company's permanent record.

2. Report to the Better Business Bureau

File a complaint on bbb.org. The BBB contacts the company and gives them a chance to resolve your complaint. Even if they do not respond, the complaint stays on their BBB profile and affects their rating. Future customers searching for the company will see it.

3. Dispute the charge with your credit card company

If you paid by credit card, you can file a chargeback dispute. Explain the situation to your card issuer — services not rendered, price changed after agreement, or fraudulent charges. Credit card disputes are one of your strongest tools and most scammers know it, which is why some insist on payment methods you cannot dispute.

4. File a police report if appropriate

If a company took your money and disappeared, or if a carrier is holding your vehicle and demanding additional payment, this is theft or extortion. File a police report in your local jurisdiction. A police report also strengthens credit card disputes and FMCSA complaints.

5. Leave detailed reviews warning others

Post honest, factual reviews on Google, Trustpilot, BBB, and Transport Reviews. Be specific about what happened — dates, amounts, what was promised vs. what was delivered. These reviews help the next person searching for that company make a better decision. Stick to facts and avoid emotional language.

A note on timing: Act quickly. Credit card disputes often have a 60-90 day window. Insurance claims typically require reporting within 24-48 hours. The sooner you start the process, the stronger your position.

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How Bold Auto Transport Is Different

We wrote this page because we have seen what bad companies do to people. Customers come to us after getting burned — after losing deposits, getting bait-and-switched, or dealing with carriers who damaged their vehicle and had worthless insurance. Here is what we do differently, and you can verify every claim yourself:

FMCSA Licensed and Active

USDOT #3775668 | MC-1349681. Search it yourself at safer.fmcsa.dot.gov. Active operating authority, current insurance, clean record.

BBB A+ Rated

Accredited with the Better Business Bureau. A+ rating — the highest possible. Search "Bold Auto Transport" on bbb.org and check our complaint resolution history.

Verified Customer Reviews

Strong star average across Google, Trustpilot, BBB, and Transport Reviews. Real reviews from real customers, with specific details about their shipments.

Transparent Pricing

The price we quote is the price you pay. No hidden fees, no fuel surcharges, no "market adjustments" after booking. What you see is what you get. See your price now.

$0 Deductible Insurance

Every Bold shipment includes supplemental full coverage insurance with a $0 deductible at no extra charge. If something happens during transport, you pay nothing out of pocket. Read our full insurance guide.

Dedicated Coordinator

Every shipment is assigned a personal coordinator who monitors it from booking through delivery. One person. One phone number. No being bounced between departments or getting lost in a call center.

See how we stack up against the rest of the industry in our best car shipping companies comparison. For more on car shipping safety, see our full safety guide.

The Smart Shopper's Checklist

Before you book with any auto transport company — including us — run through this quick checklist. It takes five minutes and can save you from a scam.

If a company checks all five boxes, you are in good hands. If they fail even one, keep looking. There are enough honest auto transport companies out there that you never need to settle for one you cannot verify.

Related Pages

Is Car Shipping Safe? Car Shipping Insurance Guide Best Car Shipping Companies How It Works

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We ship vehicles door-to-door across all 50 states.

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Car Shipping Scams FAQs

The most common scams are lowball quotes that increase after booking, demanding full payment upfront, fake companies with no FMCSA registration, bait-and-switch pricing, carriers holding vehicles hostage for more money, hidden fee stacking, fabricated reviews, and operating without valid insurance.

Search their USDOT or MC number at safer.fmcsa.dot.gov. Verify BBB accreditation at bbb.org. Read reviews on Google, Trustpilot, BBB, and Transport Reviews. Confirm a real physical address on Google Maps. Ask for their Certificate of Insurance. Call and talk to a real person. If they fail any of these checks, look elsewhere.

A quote that is 30-50% lower than competitors is almost always a bait-and-switch. The company quotes low to win your business, then increases the price after you commit or after your vehicle is on the truck. Real carrier costs are similar across the industry. If the price seems too good to be true, it is.

Yes, a small deposit at booking is standard. Typically $100-$200 paid by credit card. The balance is paid at delivery, usually to the carrier driver. Be cautious of companies that demand full payment upfront or ask for payment via wire transfer, Zelle, or other methods you cannot dispute. Always pay with a credit card for protection.

Do not pay the additional amount if possible. Document everything — texts, calls, voicemails, the original agreement. Contact your broker immediately. File a police report. File a complaint with the FMCSA. Dispute any charges with your credit card company. A carrier demanding more money than the agreed price is breaking federal law.

Watch for these patterns: dozens of five-star reviews posted within a short window, generic language with no specifics (no routes, vehicle types, or names), reviews on only one platform, and identical phrasing across multiple reviews. Real companies have reviews spread across Google, BBB, Trustpilot, and Transport Reviews, posted over months and years.

If you paid by credit card, file a chargeback dispute with your card issuer. Explain the situation and provide any documentation — the original quote, written communications, and evidence of the scam. Credit card disputes have a high success rate for services not rendered. If you paid by cash, wire transfer, or Zelle, recovery is much harder — which is why you should always pay with a credit card.

Bold Auto Transport's USDOT number is 3775668 and MC number is MC-1349681. You can verify this at safer.fmcsa.dot.gov. Bold is BBB A+ rated with verified customer reviews across Google, Trustpilot, and BBB. Every shipment includes $0 deductible insurance at no extra charge.

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USDOT #3775668. BBB A+ rated. verified customer reviews. $0 deductible insurance on every shipment. No hidden fees.

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