Who is not fed up of visiting car dealerships to find the best vehicle. We all have been through this; talk with sales people and tolerate their follow ups, trust issues, and the paper work of course. Times have changed, online space now provides multiple options to sell or buy your vehicle without having to go to dealerships. Vroom is such a platform that helps you buy or sell your old used vehicle. In this comprehensive post, you learn about selling or buying a car with Vroom, how to use it efficiently, what are the benefits of using it, and the Vroom reviews will help you make a final decision whether to use it or not.
Vroom is an online platform that makes buying and selling used cars easier without needing to visit a dealership. It allows people to shop for used cars online, get financing options, and have vehicles delivered directly to their homes. Sellers can also sell their cars to Vroom by getting an instant price offer, arranging free pickup, and receiving quick payment. Vroom handles the paperwork and creates a smooth process for both buyers and sellers. Buying a car from Vroom provides convenience, transparency, and a modern alternative to traditional car dealerships.
Buying a car with Vroom is a few steps to make use of it efficiently.
First go to Vroom.com to create a buyer or seller profile. Creating an account on Vroom is mandatory.
Since Vroom is an Online car search engine, search vehicle listings of your choice. Every week new cars are listed on Vroom. All the listed vehicles have been inspected thoroughly, and have a free Carfax history report.
You must choose a payment method. Vroom has also association with big banks to offer you car financing options. Now it is your choice to make total payment in cash, or get it with a bank’s financing.
You also have a trade-in option, conditioned to eligibility. An expert from Vroom may contact you to ask about another vehicle of yours that you want to trade with a new one. When you give the details, they will set up an appraisal.
Proof of identity is mandatory. Vroom will send you a secure link to upload all your registration and insurance details. They may also ask for other information in case of financing situations.
They will request for a deposit. In the meantime the details of the contract will be finalized. The deposit’s amount is determined by the details of the car you buy. When you pay the deposit, as a buyer you have a hold on the vehicle for 72 hours to either finalize the deal or go back to sales.
Your car’s documents will be posted to you over a postal service or email, you should review the paperwork carefully. You must sign and send it back within 24 hours. Once Vroom approves it, you own the car.
For the delivery of the car, Vroom will first inspect the car properly for the last time. They will try to get a car transport company to have your vehicle delivered. It may arrive between 10 to 14 days at the location you mentioned earlier. You will also receive updates when in transit. Use Car Shipping Cost Calculator on the web to get an idea of shipping costs.
You will get the car with temporary tags. You will receive an email with information about title and registration so you can start the process with the DMV. Otherwise, Vroom will do the paperwork for you, if you finance with them.
Now drive your car, after the delivery you have 10 or 250 miles to check and return it in case, and get a refund.
Selling a car to Vroom is also a simple process. If you want this to go easy and smooth, make sure to have a complete paperwork of your vehicle:
When you enlist your car on Vroom, you need to enter your license number or VIN, mileage information, modification, or other relevant information.
Based on the information you provided, the Vroom’s relevant team will send you an instant price for the vehicle. The price is valid for 7 days or 250 miles. In case, they were unable to estimate the price, you will receive the price on your email the same day.
If you are determined on selling, upload your ID pictures to the site, registration details, and title and odometer reading. The Vroom team will contact you, ask for any missing details, and finalize the deal.
You can schedule a pickup. Vroom has a free pickup facility from the place of your choice, or any near location.
Now you can get the payment. The payment will be made either with cash or a check by mail, after the pickup is confirmed.
Vroom takes care of buying, selling, payment, and documentation of the vehicle.
The prices of the vehicle are fixed, there cannot be any changes.
You sell the car to Vroom, and then Vroom sells it to buyers, you don’t have to find buyers.
Vroom has a free pickup service for your cars.
Due to Vroom's inspection and secure processes, buyers feel safe.
It is just used cars that can be sold.
You cannot bargain for prices with the sellers and buyers.
Vroom delivery service is mandatory; it can be troublesome sometimes.
As a buyer you need to pay a delivery fee of $1000.
You can only test drive after purchasing the vehicle.
Here are some genuine Vroom reviews from various review platforms.
JennUS
“I passionately hate vroom. First of all, the warranty is fairly short. I had an issue come up before my warranty even expired and they refused to pay for it. In the short time that I have had this car, coolant liquid and gas has leaked into the engine causing my engine to overheat and hazardous driving conditions, my tires have torn (they sold the car with extremely damage, worn out tires), and my window regulator has failed causing my passenger side window to fall into the door. Unfortunately, prior to having this car I had little knowledge on cars and couldn’t have seen this coming. They basically sold me a car for 15,000 that was falling apart. don’t buy from them. Also, after signing your paperwork, expect to wait at least a month to even get your car.”
Alex SpiliotopoulosUS
“Great experience. The car was at perfect condition and the price very good. The whole process was smooth. They even matched the loan rate that my credit union was giving me, which simplified the paperwork. Way better experience than going to a dealership.”
Susan Akoth O
“I started this car buying with Vroom 12/05/23 it was pretty smooth until they got my down payment of $2600, it has been a Downhill from then no-one can give me a straight answer and its frustrating now I'm like a ping pong ball, I call vroom they are stating that my application is with the Funding department , I call the funding department they say the application is with the funding department and they stating that they are still waiting for prove of employment and haven't heard anything from my employer. so I asked what can I do on my end to make the process go faster. the lady stated nothing can be done the process When I call vroom they cant find my account WHAT IS GOING ON!!!.. I'm out $2600 and I cant get a straight answer this back and forth is very frustrating especially if you have very rude people working for Vroom!!!”
Francisco H.
*“I must say the process of no hassle of going to the dealer it's the worst with vroom.i will prefer doing business with a dealer next. the only thing they did good was given me a great offer in the trade in everything went downhill when I was told they don't send you the registration, which that's a problem at my job due to I'm not allowed to have temporary plates. I'm made several attempts to obtain the title and they informed I must declined the 7 day 250 policy. I first agreed but they didn't send the title. upon reviewing the 2022 Acura mdx there was a bad odor of cat urine in the passenger seat and also a tire was missing a big chunk of rubber on the side of the wall. vroom contacted me and declined to fix the tire which is safety concern to me and my family if it blows out while driving. the carpet they did offer a cash for shampooing the vehicle which I accepted. I have yet to receive my title. I have sent out numerous emails and no response. I do not recommend vroom..big mistake on my behalf..”
Erin B.
“Absolutely horrible experience. I was given the run around from the very beginning. We were told if we put a 249$ hold on a vehicle we could get it back if we decide we don’t want it. After a couple days we found a way better car for a better price and monthly payments. We called on Saturday 11/18/23 to cancel our purchase and to get our money refunded. We didn’t sign any electronic contracts that came through. We were told we were able to get our money back in 24-72hrs. Monday comes and we get an email saying that our signatures were received via fedex (we got nothing in the mail). This morning we get electronic contracts again (still didn’t sign them). I sat on hold for over an hour. Was told the original person I was speaking too would be right back. After 25 minutes I was transferred to someone completely different who then states that my contract was just canceled and I have to wait an additional 72 hours to get my refund after waiting over 72 hours. I am constantly being given the run around and different answers from everyone. And the “refundable deposit” definitely does not seem refundable and you literally have to fight for it.”
Buying a car from Vroom is simple. You just have to create an account and search for a car listing that you want to buy. Same is for selling your car to Vroom. You don’t have to worry about finding individual buyers; Vroom buys your car and sells it further. The transaction and all documentation processes are simple, smooth, and secured. You can test drive your car after buying and have a refund option within 10 days. With overall Vroom reviews by users, the platform is a good option used car selling and buying.
Yes, Vroom.com. is a real company founded in 2013 that sold and bought used cars online. However, as of January 2024, it has halted its ecommerce used-vehicle sales operations.
The difference between Vroom vs. Carvana is that both let you buy used cars online and deliver them, with no haggling. But Carvana has larger inventory, more pickup locations, and often different or less delivery fees than Vroom.
No, Vroom’s pricing is “no-haggle.” Offers for selling your car or buying are fixed; you cannot bargain down the price.
Typically, delivery takes 10 to 14 days depending on distance and shipping logistics. It can be more if there are delays due to weather or other issues.
Vroom, Inc. is a publicly traded company. It owns and operates two subsidiaries: United Auto Credit Corporation (UACC) (auto financing) and CarStory (AI analytics for automotive retail).
Its headquarters is in New York City, at 1375 Broadway. It also has offices in Texas (Houston) and Stafford.
After you accept their offer and sign the contract, Vroom generally schedules a pickup within about 14 days. Also, once they have your car, payment is usually sent within 2 to 3 business days.
